Terms & Conditions

1. About Avelis Scents

Avelis Scents ("Avelis", "we", "us", "our") is a UK-based business selling car fragrance oils, car diffusers and related fragrance products to consumers online through our website at https://avelisscents.uk.

• Business name: Avelis Scents
• Email: avelisscents.uk@gmail.com
• Address: 124 City Road, London EC1V 2NX, United Kingdom

2. Using Our Website

By accessing or using our website, you agree to use it lawfully and in a way that does not interfere with its proper operation or the rights of others. In particular, you agree not to misuse the website, interfere with it, or attempt to gain unauthorised access to any part of it, its systems or data.

3. Products

We aim to ensure that all product descriptions, images and information on our website are accurate. However:

• Product colours and appearance may vary slightly depending on your screen or device settings.
• Fragrance descriptions are provided to help you understand the scent profile and are subjective by nature.
• You should read and follow all safety and usage instructions supplied with our products.
• Our products must only be used for their intended purpose.

4. Orders

You can place orders for our products through the website. An order is not accepted by us until we confirm it. We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, such as an obvious pricing error, a stock issue, or an inability to fulfil the order. If we cancel your order after payment has been taken, you will receive a refund.

5. Prices and Payment

All prices are displayed in GBP (£). The total price and any applicable delivery charges will be shown before you complete your purchase. Payment must be completed through the payment methods offered at checkout. We reserve the right to correct genuine pricing errors before an order is accepted.

6. Delivery

Available delivery methods and estimated delivery times will be displayed at checkout or on our Delivery Information page. Delivery times are estimates unless a specific delivery date has been agreed. You are responsible for providing an accurate delivery address. We are not responsible for delays caused by circumstances outside our reasonable control. Your statutory rights remain unaffected.

7. Cancellation, Returns and Refunds

Subject to applicable legal exceptions, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without needing to provide a reason. If you wish to cancel, you should notify us. After notifying us of cancellation, you generally have a further 14 days to return the goods to us.

• Refunds will generally be processed within 14 days of us receiving the returned goods, subject to applicable consumer law.
• You may be responsible for return postage where legally permitted.
• We will refund the standard delivery charge where required by law, but do not have to refund any additional amount paid for an upgraded delivery service.

8. Products That Have Been Opened or Used

You should take reasonable care of products when deciding whether to keep them. Where you handle or use a product beyond what is reasonably necessary to establish its nature, characteristics and functioning, any reduction in value may be dealt with in accordance with applicable consumer law. Opening a product does not automatically remove your statutory cancellation rights.

9. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible. Nothing in these Terms & Conditions affects your statutory rights as a consumer.

10. Fragrance Product Safety

Our fragrance products should be used carefully and responsibly. In particular, you should:

• Follow the instructions supplied with the product.
• Keep products away from children and pets where the product safety information requires this.
• Avoid misuse of the product.
• Do not ingest fragrance products.
• Do not use fragrance oils directly on skin unless the specific product is expressly intended and labelled for that purpose.
• Follow any relevant warnings and safety information shown on the product packaging.

11. Intellectual Property

The Avelis Scents name, logo, branding, website design, photographs, graphics, product descriptions and other original website content are owned by or licensed to Avelis Scents unless otherwise stated. You must not reproduce, copy, distribute or commercially use this content without our prior written permission.

12. Website Availability

We aim to keep our website available and accurate, but do not guarantee that the website will always be available, uninterrupted or error-free. Nothing in this section attempts to exclude any legal responsibility that cannot lawfully be excluded.

13. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes any liability that cannot lawfully be limited or excluded. In particular, nothing in these Terms attempts to exclude or limit our responsibility for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Faulty goods where liability cannot legally be excluded.
• Goods that are not as described.
• Any other liability that cannot legally be excluded or limited.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances genuinely outside our reasonable control, such as certain major disruptions or events beyond our control. This does not remove any of your statutory consumer rights.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website and placing orders, you consent to our handling of your information as described in that policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will apply to future use of our website and future orders, and will not retrospectively remove rights you already have. The date these Terms were last updated is shown at the top of this page.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

18. Contact Us

If you have any questions about these Terms & Conditions, or about an order, please contact us: