Customer Care
Delivery Information
Last updated: 18 September 2026
Prompt Dispatch
Orders are processed and dispatched as quickly as possible.
Tracked Delivery
Every order is sent with a tracked delivery service for peace of mind.
Tracking by Email or Phone
Tracking details are sent to you by email or phone once your order ships.
Dispatch & Delivery Times
Orders are processed and dispatched as quickly as possible. Delivery times vary depending on your location and will be displayed during checkout. We aim to dispatch all orders within 1–2 working days of confirmation.
Shipping Costs
Shipping is calculated at checkout based on your delivery location. We offer free shipping on orders that meet the free-shipping threshold shown at checkout; otherwise, a flat-rate shipping fee applies.
Order Tracking
Once your order has been purchased and dispatched, tracking details will be sent to you either by phone or by email. You can use these details to follow your delivery every step of the way. You can also check your order status at any time using our Track Order page.
International Delivery
We currently deliver across the United Kingdom. For delivery outside the UK, please contact us before placing your order and we will do our best to assist.
Delivery Address
Please ensure your delivery address is complete and accurate at checkout. Avelis cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Missed or Delayed Deliveries
If your delivery is delayed or appears to have gone missing, please contact us as soon as possible and we will work with the courier to locate your order. Should any tracking details not reach you, let us know and we will resend them by phone or email.
Tracking details, by phone or email
Once your order has been purchased and dispatched, we will send your tracking details to you either by phone or by email — so you can follow your delivery every step of the way.
Track Your Order