Privacy Policy

1. Introduction

Avelis Scents ("Avelis", "we", "us") is a UK-based sole trader selling luxury car fragrance diffusers and fragrance refills through our website at https://avelisscents.uk. We are committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to it.

2. What personal information we collect

We may collect and process the following categories of personal information:

• Information you provide when placing an order: your name, email address, billing address, shipping address and contact details.
• Payment information: payments are processed securely by our payment provider. We do not store full card details on our own systems.
• Information provided when you contact us or subscribe to our newsletter, such as your name, email address and message.
• Website usage information collected automatically, including cookies, IP address, browser type and pages visited, used to operate and improve the website.

3. How we use your personal information

We use your personal information for the following purposes:

• Order fulfilment and delivery: to process and dispatch your orders, and to provide you with order updates and delivery information.
• Customer support: to respond to your enquiries and resolve any issues with your order.
• Marketing communications: to send you information about new fragrances, exclusive launches and limited editions, where you have consented to receive these. You can unsubscribe at any time using the link in our emails or by contacting us.
• Website operation and improvement: to operate the website securely, understand how it is used, and improve the experience for our customers.
• Legal compliance: to meet our legal and regulatory obligations as a UK business.

4. How long we retain your information

We retain your personal information only for as long as is necessary for the purposes set out in this policy. Order information is typically retained for the period required to complete your purchase, deliver your goods, handle any returns or queries, and meet our legal and tax record-keeping obligations. Newsletter subscriptions are retained until you unsubscribe, and contact messages are retained for as long as reasonably needed to resolve your enquiry.

5. Who we share your information with

We do not sell your personal information. We may share it with the following categories of recipients where necessary to operate our business:

• Payment processors, who handle your payment securely and in accordance with their own privacy and security standards.
• Delivery providers, to dispatch and deliver your orders.
• Website hosting providers, who host and maintain the website.
• Analytics providers, who help us understand how the website is used.

We only share the information necessary for each provider to perform their service, and we seek to work with providers who handle data securely and in line with UK data protection law.

6. Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your UK GDPR data protection rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to certain legal exceptions.
• The right to restrict or object to the processing of your information.
• The right to receive a copy of your information in a structured, machine-readable format.
• The right to withdraw consent to marketing communications at any time.

To exercise any of these rights, or to request access, correction or deletion of your information, please contact us using the details below.

8. Children's privacy

Our website and products are intended for general consumers. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date the policy was last updated is shown below. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact page on our website at https://avelisscents.uk, or by email at the address provided on our website.