Customer Care
Returns & Refunds
We want you to be delighted with every Avelis Scents purchase. This policy explains your cancellation and return rights.
Last updated: 19 September 2026
14-Day Cancellation
You generally have the right to cancel an online purchase within 14 days of receiving your goods.
Refunds Within 14 Days
Refunds are generally processed within 14 days of us receiving the returned goods.
Contact Us First
If anything arrives damaged or incorrect, please get in touch as soon as possible.
Your Right to Cancel
Subject to applicable legal exceptions, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without needing to provide a reason. If you wish to cancel, you should notify us. After notifying us of cancellation, you generally have a further 14 days to return the goods to us.
How to Cancel an Order
To cancel an order, please contact us as soon as possible using the details below. If your order has already been dispatched, we will guide you through the returns process. If we cancel your order after payment has been taken, you will receive a refund.
Returning Your Order
Once you have notified us of your cancellation, please return the goods to us within 14 days. You may be responsible for return postage where legally permitted. Please package items carefully to avoid damage in transit and use a tracked delivery service where possible.
Refunds
Refunds will generally be processed within 14 days of us receiving the returned goods, subject to applicable consumer law. We will refund the standard delivery charge where required by law, but do not have to refund any additional amount paid for an upgraded delivery service. Refunds are issued to the original payment method used for your order.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible. We will arrange a replacement or refund as appropriate. Nothing in this policy affects your statutory rights as a consumer.
Products That Have Been Opened or Used
You should take reasonable care of products when deciding whether to keep them. Where you handle or use a product beyond what is reasonably necessary to establish its nature, characteristics and functioning, any reduction in value may be dealt with in accordance with applicable consumer law. Opening a product does not automatically remove your statutory cancellation rights.
Need to return an order?
Please contact us before returning any items so we can help make the process as smooth as possible.
Contact Avelis Scents